Terms of service

Terms of Service — Soléa Skin (EN)

  1. Acceptance of Terms By accessing our website or placing an order, you agree to these Terms of Service and to our accompanying policies (Privacy, Returns & Refunds, Cookies).

  2. Store and Products

  • We sell skincare cosmetics.
  • Prices, stock, and descriptions may change without prior notice.
  • Colors and images may appear differently depending on your screen.
  1. Customer Account
  • You are responsible for safeguarding your login credentials and all activity under your account.
  • Notify us immediately of any unauthorized use.
  1. Orders, Pricing, and Payment
  • Orders are subject to acceptance and availability.
  • We may cancel or limit quantities for reasons such as pricing errors, suspected fraud, or logistical constraints.
  • Taxes and fees are shown at checkout according to your location.
  • Payments are processed securely by third‑party providers; we do not store full card details.
  1. Shipping and Delivery
  • Shipping times are estimates and may vary.
  • Risk of loss passes upon delivery to the address provided.
  • Any additional charges (e.g., customs) are the customer’s responsibility when applicable.
  1. Returns and Refunds
  • Please follow our posted Returns & Refunds Policy.
  • For hygiene reasons, opened or tampered products are not eligible unless defective.
  1. Website Use
  • Prohibited: unlawful activities, infringement of third‑party rights, unauthorized access attempts, distribution of malware, or scraping without permission.
  1. Intellectual Property
  • Site content (trademarks, text, images) is owned by Soléa Skin or its licensors and may not be used without written consent.
  1. Reviews and User Content
  • By submitting reviews, you grant us a non‑exclusive license to use, reproduce, and display such content on the site and in marketing, subject to applicable laws.
  • We may moderate or remove content that is offensive, misleading, or rights‑infringing.
  1. Warranties and Liability
  • Cosmetic products may react differently depending on skin type; please patch‑test and read labels.
  • To the extent permitted by law, we disclaim implied warranties and limit our liability to the amount you paid for the relevant product.
  • Nothing in these terms limits your statutory consumer rights.
  1. Indemnification
  • You agree to indemnify Soléa Skin for claims arising from misuse of the site or breach of these terms.
  1. Data Protection
  • We process personal data in line with our Privacy Policy.
  1. Governing Law and Dispute Resolution
  • These terms are governed by the laws of Portugal/EU (adjust to your jurisdiction).
  • We aim to resolve disputes amicably; where available, you may use consumer Alternative Dispute Resolution bodies.
  1. Changes
  • We may update these terms at any time. The current version will be posted on the website with its revision date.
  1. Contact