Privacy policy

Privacy Policy — Soléa Skin

  1. Who we are
  • Soléa Skin (“we”, “our”, “us”) is an online cosmetics store. This policy explains how we collect, use, and protect your personal data when you visit our website and purchase our products.
  1. Data we collect
  • Account details: name, email, phone.
  • Shipping and billing: address, tax/VAT number (when provided).
  • Order data: items purchased, prices, discounts, delivery method, payment status. Card details are processed securely by our payment processor; we do not store full card numbers.
  • Customer support: messages, attachments, and service history.
  • Technical data: IP address, device/browser type, cookies, identifiers, and usage data (pages viewed, clicks).
  • Marketing (with consent): preferences and interaction history with our emails or messages.
  1. How we use your data
  • Fulfil and deliver orders, process payments, and provide customer support.
  • Manage your account and send transactional communications (order updates, invoices).
  • Send promotions and news with your consent; you can opt out at any time.
  • Prevent fraud, comply with legal obligations, and improve our site and services.
  • Produce aggregated, anonymized analytics.
  1. Legal bases
  • Contract performance (to process your purchase).
  • Legal obligation (invoicing, tax).
  • Legitimate interests (site security, fraud prevention, service improvement).
  • Consent (marketing communications and non‑essential cookies). You may withdraw consent at any time.
  1. Sharing your data
  • Service providers who enable our operations: e‑commerce platform, payment processors, logistics/shipping partners, email and analytics services.
  • Public authorities when required by law.
  • We do not sell your personal data.
  1. International transfers
  • When data is processed outside your country/EEA, we use appropriate safeguards (e.g., EU Standard Contractual Clauses) to protect your information.
  1. Data retention
  • We keep data only as long as necessary for the purposes above:
    • Orders and invoicing: retained for the legally required period.
    • Account and support: while your account is active or as needed to resolve issues.
    • Marketing: until you unsubscribe or after a defined inactivity period.
  1. Your rights
  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent (without affecting prior lawful processing).
  • Lodge a complaint with your local data protection authority.
  • To exercise rights, contact: contact@soleaskin.co.uk. We may ask for identity verification.
  1. Cookies
  • Essential cookies: required for core functions (cart, checkout, security).
  • Analytics/performance cookies: help us understand and improve site usage.
  • Marketing cookies: personalize offers and ads.
  • Manage preferences via our cookie banner or your browser settings. Disabling essential cookies may affect functionality.
  1. Security
  • We apply technical and organizational measures to protect your data (encryption in transit, access controls, backups). No online transmission is 100% secure, but we work to minimize risks.
  1. Children
  • Our site is not intended for children under 16. We do not knowingly collect data from minors. If you believe a minor provided data, contact us for removal.
  1. Marketing communications
  • We send marketing emails/SMS only with your consent. You can unsubscribe using the link in our messages or by contacting us.
  1. Changes to this policy
  • We may update this policy periodically. The current version will be posted on this page with its effective date.
  1. Contact