Legal notice

Terms of Service

Last Updated: July 2026

Welcome to Soléa Skin. These Terms of Service govern your access to and use of our website and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Services

We strive to display our products as accurately as possible, including colors, descriptions, and images.

However, we cannot guarantee that your device's display will accurately reflect product colors or appearance.

All products are subject to availability.

We reserve the right to discontinue or modify products without prior notice.

3. Pricing

All prices displayed on our website are shown in your selected currency where applicable.

Prices may change without prior notice.

We reserve the right to correct pricing errors, even after an order has been placed. If a pricing error affects your order, we will contact you before processing.

4. Orders

Once an order is placed, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Cancel or refuse any order.
  • Limit quantities purchased.
  • Reject orders suspected of fraud or unauthorized activity.
  • Cancel duplicate or suspicious transactions.

If your order is canceled after payment, a full refund will be issued.

5. Shipping

Orders are processed within 1–3 business days.

Estimated delivery time within the United Kingdom is 5–10 business days.

Shipping times are estimates only and may be affected by courier delays, weather conditions, customs inspections, or other circumstances beyond our control.

Soléa Skin is not responsible for delays once the package has been handed to the shipping carrier.

6. Returns & Refunds

Please refer to our Refund Policy for complete information regarding returns, exchanges, and refunds.

7. Product Information

Our skincare products and beauty devices are intended for cosmetic and personal care purposes only.

Product descriptions provided on this website are for informational purposes and should not be interpreted as medical advice.

Individual results may vary depending on skin type, usage, and other factors.

If irritation occurs, discontinue use immediately and consult a healthcare professional if necessary.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Product descriptions
  • Graphics
  • Icons
  • Videos
  • Website design
  • Text

is the exclusive property of Soléa Skin or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to interfere with website security.
  • Upload malicious software or harmful code.
  • Misrepresent your identity.
  • Violate any applicable laws while using our website.

Failure to comply may result in termination of access.

10. Limitation of Liability

To the fullest extent permitted by law, Soléa Skin shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of our website.
  • Purchase or use of our products.
  • Website interruptions.
  • Shipping delays.
  • Technical issues.

Our maximum liability shall not exceed the amount paid for the purchased product.

11. Third-Party Services

Our website may include links or integrations with third-party providers such as payment processors, shipping carriers, or analytics services.

We are not responsible for the content, policies, or practices of third-party websites or services.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Changes become effective immediately upon publication on this page.

Continued use of our website constitutes acceptance of any revised Terms.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Soléa Skin operates, without regard to conflict of law principles.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: contact@soleaskin.co.uk

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)

We aim to respond to all inquiries within 24 business hours.